Frequently Asked Questions
Everything you need to know about our community, sessions, and resources. Find answers to common queries below.
Common Questions
Membership
What is included in the membership?
You'll receive access to weekly live sessions - including a weekly one hour live 'drop in' session - our global learners community hub, daily access to direct communication with your English coach and a complete library of exclusive English resources!
PRIVATE
How do the 1-2-1 sessions work?
These sessions are tailored specifically to your speed and goals. We focus on identifying your strengths and refining your professional communication style. It is a great choice for instant feedback, espeically for your fluency and pronunciation.Â
Emails
I can't find my welcome email and meeting links
Welcome emails and meeting links will be sent out 2 days before the start date.
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If you haven't received your emails 24hrs before the start date, please check your junk/spam folder before contacting me!
CANCEL MEMBERSHIP
How do I cancel my membership?
Cancellations can be made anytime after payment. Your subscription remains active until the next billing date.
After cancelling, you can still renew subscriptions until the billing period ends should you change your mind. No refunds are given to missed cancellations.
You can cancel via your invoice or here:
https://billing.stripe.com/p/login/28E6oHfinc7XepU5pD0oM00
Levels
Are there level requirements?
Our community is designed for intermediate (B1) to advanced learners (C1) who want to bridge the gap between knowing English and speaking it naturally.
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It is not ideal for anyone below this level.Â
CLASS NUMBERS
What happens if the minimum requirement of learners is not met?
As stated in the Membership Policy, if, for whatever reason, your chosen date and time fails to meet the requirement of 4 learners, you will be offered an alternative time and date.
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If you cannot make this date, you will be given a full refund.Â
Can I sign my children up?
The English Practice Co. is for working professionals only! Therefore we do not accept children, teenagers or adult beginners.
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University students of B1+ level are welcome.
AbsencesÂ
What if I miss a live session?
All session materials and interactive conversation prompts are uploaded to the Community Lounge, so you can catch up whenever you like.
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If you let me know at least 48 hours before class time, I can offer you a slot in an alternative class, however to keep class sizes, this offer can only be made once per month.Â
Global community
Can I join from anywhere?
Absolutely! The English Practise Co. is a global community hosting learners from all corners of the world in our vibrant online community. Just remember that all times are listed in the UK time zone!
Still Have Questions?
Please reach out with any further questions!